Outsource Customer Care Support

Travel Industry business is all about customers, happy customers and repeat customers. A happy one will refer you to 10, while a dissatisfied one will talk about it to Twenty!

With Covid impacting all businesses, the online adoption has increased and customers now expect answers or help at any given time – 24×7.

Offer After Office Hours support or Emergency Travel Desk support can be a high cost for any business and since margins in Travel Agency or TMC operations are not very high, the cost of inhouse Emergency Travel Desk or After Office support can erode the bottom line.

We can help you with your requirement of After Office Hours customer support service or Emergency Travel Desk Customer Support outsourcing from India.

Based on the scope of work, we engage qualified travel counsellors to handle these calls and they would be an extension of your office either over emails or Phone. Our infrastructure allows us to simulate our operations as yours either on email or telephone.

Technology today has enabled corporates to cross the geographical barriers and your customers can call your number or write to your support email id and be managed by ePrime Travels in an seamless operations, for the hours you want or 24/7.

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Key Features

We work within travel industry and have well defined focus in Travel & Hospitality industry for clients in India and overseas.

  • We understands your business
  • Hands on travel industry experience
  • Experience of handling International Clients
  • Agents are continuously monitored, reviewed and calls recorded
  • We offer plans starting with 3 dedicated persons and then Scale up resources at short notice

Get in touch with us today!

If you have any questions, just fill in the contact form, and we will answer you shortly.