ePrimetravels.com has been in business since Year 2000 and over the years has invested heavily in the Travel Technology and robust infrastructure in our Contact Center. As we work with clients in various countries, we strive to adhere to global standards on Data Security, Employee Training, and Backup plans in case of any outages.

Our infrastructure consists of VOIP environment that can operate as “clients environment”.

Our eCRM tool can be an extension of your Customer Support email desk, handling and replying to your queries, with complete tracking.

Our office has full power backup in place with UPS and Generator in place that offers 2 levels of power source.

Data Bandwidth connections are scalable & hardware/software includes failover services.

All the data servers are cloud based hence minimizing the outages.

The office environment is PCI DSS compliant & works 24/7. Disaster Recovery Management – In case of any unforeseen eventuality that hampers normal operations, our system access can be operational within 5 hours by shifting operations to secondary/backup location.